Thank you for following this blog series on highlighting the skill and training of M.A.R.S’ largest Trusted Distributor, Patterson Dental. Our last blog focused on Patterson’s Vancouver Branch and the Certified Amalgam Separator Specialists that are eager in assisting B.C. Dentists to guarantee their compliance and save money with the M.A.R.S LibertyBOSS.
Part three of this Blog Series we will be discussing the great experience our Technical Specialist, Jason Buyukozer, had at the Patterson Edmonton Branch. The Edmonton Branch have new enthusiasm coursing through them. Edmonton’s Branch Manager, Casey Moore, and Service Manager, Brad Hambleton, created an environment at their Branch that has everyone grinning from ear to ear.
New and Improved
Patterson Dental Canada should be proud of the growth and transformation of their Edmonton Branch. “It is barely recognizable,” said M.A.R.S Technical Specialist Jason Buyukozer. Brad Hambleton and Casey Moore created a team like atmosphere, the staff work together to develop a level of service that the Edmonton Dental Community has never experienced.
Captain, My Captain
The Patterson Edmonton Branch has never had a leader like Casey Moore. Casey is incredibly involved throughout his Branch, and he is continually creating great events to educate his staff, as well as offer a higher quality of service to the Edmonton Dental Community. M.A.R.S can only see greater things for his team and Edmonton.
Brad Hambleton, the Service Manager, has created an “Each One Teach One” program at the Edmonton Branch. This program has each of his Service Technician train one another on topics they feel they are most experienced in, this has resulted in very well rounded Service Technicians.
Jones, Dan Jones
Dan Jones is an abundant source of the energy and enthusiasm, and he is the Edmonton Branch’s new Equipment Specialist. Easily, one of the Dental Industry’s most experienced and knowledgeable experts, Dan offers a level of service to Patterson clients that will never be bested.
Let’s Meet the Service Technicians
On March 13th, 2018 our Technical Specialist spent the entire day certifying the Edmonton Service Technicians as M.A.R.S Certified Amalgam Separator Specialists. Each of the Patterson Service Technicians was enthusiastic and energized to begin the training session.
Newest Additions – Callen and Aidyn
New does not mean inexperienced, especially for Service Technicians Callen Martin and Aidyn Biggs. These two bright and driven Technicians were recruited from the Bio-Medical Engineering Technology program at Northern Alberta Institute of Technology. Though new to the Dental Industry, these two are a solid hire for the Patterson Edmonton Branch. Aidyn and Callen were upfront during the Amalgam Separator Certification Course, asking excellent questions and making keen observations throughout the session. Any Dental Practice is lucky to get these two new hires as Service Technicians, and will undoubtedly learn how big of an asset they will be for their office.
Lead Installer – Steve
M.A.R.S is ecstatic to leaner that the new Lead Installer for the Edmonton Branch will be Steve Mytrunec. A plumber by trade, Steve has a high standard in the quality of work, not leaving the job until it is perfect. Every installation Steve does, no matter how simple or small is clean, organized and of an incredibly high caliber. M.A.R.S is excited to see the many upgrades to the M.A.R.S LibertyBOSS he will be providing for the Edmonton Dental Community.
Experienced, Loyal and Amazing
The Edmonton Branch is not all new, they have held on tightly to some of the most amazing and skilled Service Technicians in Alberta.
Our Technical Specialist, Jason Buyukozer, had met Michael Vaynshteyn at the 2017 annual training with the Edmonton Branch. This man is sincere, straightforward, and has a real technical understanding, everything you would want in a Service Technician.
This year during the M.A.R.S Certification Course, Michael was eager to learn more about offering his customers Compliance Consults. During the training, it was very evident that every question he asked, he had one of his clients in mind. There is no doubt that Michael will be passing on his new knowledge to his clients, saving them money and guaranteeing their compliance. If Michael is servicing your area in Edmonton, be sure to ask him for a Compliance Consult.
After being in the Dental Industry for many years and working in many different areas, Dave Langton has become a legend in Edmonton. It was great to have him sit in on the M.A.R.S Certification Course. Though through experience, Dave most likely knew much of what was taught, it was still amazing to see someone as knowledgeable as Dave, strive to better his understanding. The experiences he shared during the training assisted in adding value to the M.A.R.S course.
Tom and Kane
Two experts in the M.A.R.S LibertyBOSS is Tom Corbett and Kane Katerenchuk. These men are M.A.R.S Certified Amalgam Separator Specialists, having gone through the training over the past several years. Due to a couple of emergency service calls both of these excellent Technicians were not able to attend this year’s training.
During Tom’s emergency service call, he was dealing with a severe suction problem at a Dental Practice. A significant cause of the suction loss was due to a filter based amalgam separator, poorly maintained by another service company. The next day that office was upgraded to a M.A.R.S LibertyBOSS, which helped restore the suction to full capacity.
Restored to Greatness
In 2002-2003, the Edmonton Branch won the Branch of the Year award. M.A.R.S and other Patterson Vendors can undoubtedly see the significant change brought by strong leadership and a powerful team. There will be no surprise to see the Branch of the Year go to the Edmonton Branch in 2018-2019. Everyone here at M.A.R.S would like to share our excitement for Patterson Edmonton; we can only see fantastic growth for their entire team.
Friday, March 30th –Patterson Dental Calgary
This Friday we will be posting the last of this blog series highlighting the M.A.R.S experience with Patterson Dental’s West Coast Branches. Our journey ended with a day spent with the Service Technicians and Sales Representatives of Patterson’s Calgary Branch.