Today’s blog marks the end of M.A.R.S highlighting our fantastic experience with training Patterson Dental’s West Coast Branches. Our last two blogs discussed our journey with Patterson’s Vancouver Branch, as well as Patterson’s Edmonton Branch. Our Technical Specialist, Jason Buyukozer, had such a positive experience with the Edmonton and Vancouver Branches, he went into the Calgary Branch with high expectations, and they did not disappoint.
There was a lot to take in during the Training session at the Calgary Branch, too much to fit into one blog. Today will be highlighting the management team and Service Coordinator of the Calgary Branch. Next week, you will learn about the M.A.R.S experience with Calgary’s Service and Sales teams.
A Training Session with the Calgary Branch
Patterson Dental Canada always strives to provide the Best Available Technology in the Dental Industry. Patterson’s goal to provide the best products available is why, as a whole, they primarily sell the M.A.R.S LibertyBOSS amalgam separator. The LibertyBOSS is on average 50% less expensive than other amalgam separators, as well it is the only NO Filter and NO maintenance amalgam separator in the industry.
Patterson’s Calgary Branch emulates this all too well, as they have an extremely high percentage of Dental Practices using the LibertyBOSS amalgam separator.
In all industries, the scale of a successful business is directly related to the strength of the management. Patterson’s Calgary Branch has two amazing leaders, bringing the best out of their team members.
Branch Manager Robert Czerwonka and new Service Manager Brad Unger create great synergy within the Calgary Branch. It is apparent they both strive to provide their team with every literal or figurative tool they require to offer the best service possible to the Calgary Dental Community.
It very clear the Sales Representatives at the Calgary Branch have a healthy respect for their leader Robert Czerwonka, and M.A.R.S shares that same respect for the same reasons. Robert is driven to bring the best out of his crew and works hard to ensure his team has the knowledge they need to offer the best service possible.
During M.A.R.S’ most recent visit to the Calgary Branch, Robert had some amazing training sessions for the Sales Team running throughout the day. In between the Service Technician training sessions, Robert had our Technical Specialist offer his Sales Team specialized training on evacuation line cleaners. This specialized training gave his Sales Representative the highest knowledge on evacuation line cleaners, and their use for infection control and preventative maintenance.
Though relatively new to the title, Brad has wasted no time in making the role of Service Manager his own. He has the respect of every Service Technician at the Calgary Branch, not only because of his experience but also because of his natural ability to lead. M.A.R.S can foresee Brad doing some fantastic things with the Calgary Branch and his exceptional team of Service Technicians.
Matt Laliberte has taken the mantle of Patterson Dental’s new Service Coordinator. Among many of his tasks, he is responsible for notifying service Technicians when their client’s LibertyBOSS is due for changing. This is not a small assignment, as Patterson’s Calgary Branch has a LibertyBOSS in nearly every one of their clients Dental Practice.
The job of keeping hundreds of Dental Practice compliant in Calgary is a significant undertaking; this is why new Service Technician, Chris Collier has been assisting Matt with keeping all the LibertyBOSS’ in Calgary up-to-date.
Calgary Service and Sales Teams
To learn more about the amazing team created and managed by Brad Unger and Robert Czerwonka, please stay tuned for next week’s blog.